Answers to Your IT Service Questions

What’s included in your Managed IT Services?

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All of our plans include helpdesk support, device and network monitoring, antivirus protection, software patching, and cloud account management. We also offer advanced security, compliance, and 24/7 support options depending on your business needs.

Do you support remote or hybrid teams?

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Absolutely. Two Factor is built to support remote, hybrid, and in-office environments. From mobile device management to secure cloud access and 24/7 helpdesk support, we make sure your team stays productive no matter where they work.

Can you work with our existing internal IT team?

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Yes! We love collaborating with in-house teams. We can either fully manage your IT or act as a strategic partner to supplement your internal capabilities—especially for advanced security, cloud management, or compliance needs.

How do you price your services?

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We use a simple, per-employee pricing model with tiered service levels starting at $125/month. This allows you to scale your IT support as your team grows. We also offer custom add-ons for businesses that need advanced security, compliance, or cloud solutions.

How do you handle cybersecurity and data protection?

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Security is our top priority. We implement multi-layered protection including antivirus, firewall management, MFA, endpoint protection, and optional services like SIEM, ransomware protection, and encrypted backups. We also offer compliance support for HIPAA, SOC 2, and PCI.

What makes Two Factor different from other IT providers?

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We're not just technicians—we're partners. We combine Midwest reliability with enterprise-grade strategy, giving you proactive support, predictable pricing, and a security-first mindset. Our goal is to make your IT stress-free and help your business grow with confidence.

We Live by Powerful Values

We prioritize clear communication, transparency, and a results-driven mindset in our interactions with clients. Our aim is not just to provide services but to become a trusted technology partner, guiding businesses through the complexities of the digital landscape.

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