Question 1

What’s included in your Managed IT Services?

Accepted Answer

Managed IT can include employee helpdesk support, Microsoft 365 or Google Workspace administration, device management, monitoring and patching, endpoint protection, onboarding and offboarding, vendor coordination, documentation, licensing support, and ongoing technology planning. The exact scope depends on your environment and service requirements.

Question 2

Do you support remote or hybrid teams?

Accepted Answer

Yes. Two Factor supports remote, hybrid, multi-location, and in-office teams through remote helpdesk, cloud administration, managed devices, security controls, and documented escalation. Exact support hours and critical-response commitments are defined in the service agreement.

Question 3

Can you work with our existing internal IT team?

Accepted Answer

Yes. In a co-managed model, your internal IT team can keep the responsibilities where it adds the most value while Two Factor handles helpdesk coverage, devices, cloud administration, cybersecurity, projects, vendor coordination, after-hours coverage, or another defined scope.

Question 4

How do you price your services?

Accepted Answer

For many organizations, fully managed IT starts around $125–$175 per employee per month. Final pricing depends on support coverage, cybersecurity requirements, cloud licensing, backup, devices, locations, and the complexity of your environment. We price the actual scope rather than forcing every client into the same package.

Question 5

How do you handle cybersecurity and data protection?

Accepted Answer

Managed security can include endpoint protection, identity and MFA controls, security awareness training, patching, vulnerability and configuration reviews, backup oversight, email security, and incident readiness. Two Factor supports technical safeguards and remediation planning; specific compliance or insurance requirements depend on your complete environment and obligations.

Question 6

What makes Two Factor different from other IT providers?

Accepted Answer

Two Factor is designed to provide one accountable relationship across employee support, cloud systems, security, devices, vendors, procurement, and technology projects. The goal is clearer ownership, predictable support, better documentation, and practical technology decisions—not another layer of vendors to manage.

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