Privacy Policy

Effective Date: April 1, 2025

Welcome to Two Factor, LLC ("Two Factor," "we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, store, share, and protect your information when you engage with us, including through our website (https://www.gotwofactor.com/) and our managed IT services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

• Personal Information: Names, email addresses, phone numbers, mailing addresses, job titles, company names, billing information.
• Technical Information: IP addresses, browser type, operating system, device information, access times, and website usage data.
• Service-Related Information: Network information, system performance data, cybersecurity incident logs, user credentials (where necessary for service delivery), and other IT system-related data.

2. Methods of Data Collection

• Directly from you when you submit a form, request services, sign a contract, or contact us.
• Automatically through your interaction with our website (via cookies and tracking technologies).
• Through third-party service providers, partners, or integrations necessary to deliver our services.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our services (including cybersecurity, IT consulting, cloud services, and IT support).
• Respond to inquiries and provide customer support.
• Improve our website, services, and client experiences.
• Communicate important service updates, promotions (with consent), or changes to policies.
• Protect against fraud, security threats, and other harmful activities.
• Comply with legal obligations and enforce our agreements.

4. Data Storage and Protection Methods

We implement industry-standard administrative, technical, and physical security measures to protect your information. These include:

• Encryption of sensitive data both at rest and in transit.
• Secure cloud storage solutions.
• Strict access controls and authentication requirements.
• Regular security assessments and compliance reviews.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.We may share information with:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., hosting providers, cybersecurity partners, CRM systems).
• Legal and Regulatory Authorities: When required to comply with applicable laws, regulations, or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

All third parties with whom we share data are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which we disclose it.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Improve website functionality and performance.
• Understand how users interact with our website.
• Tailor communications and marketing (where applicable).

You can adjust your browser settings to refuse cookies; however, this may limit certain functionalities on our site.

7. User Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal data.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Opt out of marketing communications.
• Port your data to another service provider.

To exercise any of these rights, please contact us at privacy@gotwofactor.com.

8. Data Retention Policy

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, including:

• As needed to provide services.
• As required to comply with legal, regulatory, or contractual obligations.
• For dispute resolution and enforcement of our agreements.

When data is no longer needed, it is securely deleted or anonymized.

9. Compliance with Privacy Laws

We comply with applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR), where applicable to individuals in the European Economic Area (EEA).
• California Consumer Privacy Act (CCPA), where applicable to California residents.

If you are a resident of the EEA or California, additional rights may apply. Please contact us for more information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top. Significant changes will be communicated via our website or through direct communications when appropriate.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Two Factor, LLC
Email: hello@gotwofactor.com
Website: https://www.gotwofactor.com/

Thank you for trusting Two Factor with your information. Your privacy is important to us.