Co-managed IT combines your internal technology team with an outside managed service provider. Responsibilities are divided intentionally so internal staff keep the areas where they add the most value while Two Factor owns the coverage or expertise that needs additional capacity.
The model can be as focused as outsourced helpdesk coverage or as broad as shared ownership of Microsoft 365, devices, security operations, vendors, procurement, projects, and after-hours escalation.
A small internal team can understand the business deeply and still be stretched too thin to cover tickets, security, projects, vendors, and after-hours needs at the same time.
Password resets, onboarding, printers, software, and access requests can keep internal staff from infrastructure, automation, and business-critical projects.
Migrations, deployments, security improvements, and integrations often compete with daily support for the same limited internal resources.
Vacation, turnover, after-hours incidents, or a sudden spike in requests should not leave the organization without support.
Security, cloud administration, networking, projects, vendor management, and endpoint operations require different skills that one generalist cannot cover equally well.
Co-managed IT is not an all-or-nothing handoff. The service model is built around the responsibilities your team wants to retain and the areas where additional coverage creates the most leverage.
Complete remote management of users, devices, cloud systems, security, updates, vendors, licensing, and day-to-day technology operations.
Responsive help for access, email, applications, devices, connectivity, onboarding, and the everyday problems that interrupt work.
Employee training, phishing education, endpoint and account protection, configuration reviews, and practical incident readiness.
Hardware and software sourcing, licensing, secure configuration, asset tracking, warranty coordination, and ready-to-use deployment.
Assessments, migrations, integrations, infrastructure improvements, automation, vendor evaluation, and implementation leadership.
The first step is responsibility mapping: who owns support, cloud systems, security, devices, vendors, projects, escalation, and documentation. From there, tools and workflows are configured around that division of responsibility.
Inventory users, devices, cloud systems, vendors, licensing, security controls, and current pain points.
Set up administrative access, endpoint management, monitoring, support tooling, documentation, and escalation paths.
Prioritize urgent security, access, device, backup, licensing, and reliability issues before they become larger problems.
Employees receive a clear helpdesk path while leadership gets ongoing ownership, planning, and recommendations.
The model can scale from targeted overflow coverage to a long-term operating partnership between internal staff and Two Factor.
Add helpdesk, documentation, device, cloud, and security capacity without making one employee the single point of failure.
Extend coverage beyond the internal team’s normal capacity without staffing every shift or request internally.
Add specialized Microsoft 365, Google Workspace, endpoint, cybersecurity, backup, or infrastructure experience where the internal team needs it.
Bring in implementation support for migrations, rollouts, integrations, security improvements, and infrastructure work without stalling normal operations.
A co-managed model should clarify responsibilities and add capacity—not create competing ownership.
Responsibilities are mapped before service begins. Internal IT may retain strategy, applications, infrastructure, or company-specific systems while Two Factor owns helpdesk, cloud administration, devices, security operations, vendors, projects, after-hours coverage, or another defined scope.
No. Co-managed IT is specifically designed to extend an existing team. The goal is to remove capacity bottlenecks and add specialized resources while preserving the internal team’s business context and responsibilities.
Yes. Helpdesk can be a focused co-managed service, with Two Factor handling employee-facing Tier 1 and Tier 2 support and escalating defined issues to internal staff.
Yes. Coverage can be structured around the organization’s support requirements, including overflow, planned gaps, and critical after-hours response where included in the service agreement.
Sometimes. Tooling is evaluated during onboarding. Existing platforms may be retained when they provide the access, security, documentation, and operational visibility required for the agreed service model; other tools may need integration or replacement.
Pricing depends on the responsibilities Two Factor owns, the number of users and devices, coverage hours, security and cloud requirements, locations, project needs, and the complexity of the environment. A focused co-managed scope can differ substantially from fully managed per-employee pricing.
Internal staff keep business context and strategic ownership while Two Factor adds the people, process, tooling, and specialized expertise needed to keep support and operations from becoming bottlenecks.
Talk About Co-Managed IT →Two Factor can support technical safeguards, documentation, security improvements, and remediation planning. Regulatory, contractual, insurance, and industry compliance depends on your organization’s complete operational and legal requirements.
