Barger & Gaines

Helping a growing education law firm move from internal IT to managed support

Company overview

Barger & Gaines is an education law firm representing families and students in matters including special education law, anti-bullying, guardianship, private schools, school discipline, discrimination, and advocacy. With a growing team of approximately 18 people, the firm depends on reliable systems, secure access, and responsive support to keep day-to-day client work moving.

The challenge

Barger & Gaines had been supported by a long-standing internal IT resource who was preparing to retire. As the firm continued to grow, leadership needed a partner who could preserve continuity, take over day-to-day support, and offload the ongoing management work that had become too large for a single internal resource to carry.

The transition needed to be steady and practical. The firm could not afford technology disruption, unclear ownership, or a support model that left employees guessing where to go when something broke.

What Two Factor changed

• Business-hours helpdesk and priority IT support. Employees gained a clear support path with a 2–4 business-hour response target for standard IT needs.
• Cybersecurity protection. Endpoint security, firewall management, MFA setup and enforcement, and employee cybersecurity training strengthened the firm’s baseline security posture.
• Cloud and SaaS management. Microsoft 365 Business Standard licensing, cloud storage, file sharing, and SaaS security management were brought under a more centralized support model.
• Workstation and device management. Two Factor took ownership of workstation setup, remote hardware support, mobile device management, patching, system updates, and approved application support.
• Backup and disaster recovery. Backup coverage with up to 90-day retention helped protect business continuity and reduce recovery risk.
• Hardware and procurement support. Dell, HP, Lenovo, and Mac laptop hardware needs could be supported through a defined plan as the firm added or refreshed devices.

Impact

• Smoother IT transition: The firm moved from a retiring internal IT model to an external managed support model without losing ownership or continuity.
• Clearer support experience: Employees now have a defined helpdesk path instead of relying on one internal contact for every request.
• Reduced management burden: Microsoft 365, devices, security, patching, backups, and vendor-related support are managed more consistently.
• Stronger security foundation: MFA enforcement, endpoint protection, firewall management, training, and cloud controls give the firm a more complete baseline.
• Scalable support model: The firm has a technology partner that can support future team growth, new devices, and changing operational needs.

The result

Barger & Gaines gained a managed IT partner that could step into a sensitive transition, absorb day-to-day support, and provide a broader technology operating model for a growing law firm. Instead of depending on a single internal resource, the firm now has a support structure covering helpdesk, security, cloud, Microsoft 365, devices, backups, and ongoing technology management.

Why the model fits

• Growing law firms need responsive support without adding internal IT overhead.
• Cloud, device, and security management work best when handled as one coordinated program.
• MFA, endpoint protection, backups, and cybersecurity training help protect sensitive client work.
• A managed support model gives leadership continuity as internal roles change or retire.