Bartlett Legal Group

Replacing IT uncertainty with a dependable support model

Company overview

Bartlett Legal Group is a nationwide, military-spouse-owned law firm accredited to represent veterans in VA disability claims and appeals. Reliable technology supports a distributed team doing deadline-driven client work.

The challenge

Before Two Factor, the firm was dealing with inconsistent support, weak communication, prolonged disruptions, and unexpected expenses. Leadership needed a technology relationship that was easier to understand and more dependable day to day.

What Two Factor changed

• Clearer monthly costs. A predictable service structure reduced surprise support expenses.
• Responsive helpdesk and maintenance. Employees gained a consistent support path backed by ongoing system care.
• Proactive issue prevention. Health checks, patching, and preventive maintenance shifted more attention toward avoiding recurring problems.
• Direct communication. Regular check-ins and clear escalation paths made it easier to raise concerns and understand what was happening next.

Impact in the first 12 months

• Monthly IT costs: Reduced by approximately 20% through service consolidation.
• Reported incidents: Zero reported incidents after onboarding during the measured period.
• Communication: Clearer, more consistent, and more proactive.
• Operational confidence: A more stable technology environment supporting the firm’s client work.

The result

Bartlett Legal Group moved from an unpredictable provider relationship to a more stable operating model with clearer costs, responsive support, proactive maintenance, and one team accountable for follow-through.

Why the model fits

• Cost transparency makes technology easier to plan around.
• Proactive support reduces preventable disruption.
• Clear communication gives leadership visibility into issues and next steps.
• Reliable IT lets the firm stay focused on serving clients.