Stock Legal Managed IT Case Study

From reactive support to a more strategic IT operation

Company overview

Stock Legal is a business law firm supporting companies from formation through growth and exit. As the firm expanded, it needed technology support that could protect day-to-day operations while giving leadership better visibility into security, devices, vendors, and future priorities.

The challenge

By 2022, Stock Legal was dealing with unpredictable support, security-awareness gaps, fragmented ownership of devices and vendors, and limited internal capacity for proactive technology planning.

What Two Factor changed

24/7 helpdesk and infrastructure support. Ongoing support and monitoring gave employees a consistent path for day-to-day technology issues.
Cybersecurity awareness training. Recurring employee education strengthened phishing awareness and reinforced safer habits.
Device procurement and lifecycle support. Hardware purchasing, setup, maintenance, and refresh planning became more coordinated.
Vendor management. Two Factor became a central point for technology vendors, escalations, and service coordination.
Risk assessment and monitoring. Regular reviews helped identify vulnerabilities and prioritize remediation.
Technology planning. Ongoing reviews connected infrastructure, cloud, budget, and technology decisions to the firm’s business needs.

Impact after 24 months

System uptime: Improved to 99.9% from 98%.
Phishing-related incidents: Reduced by 75%.
Device refresh costs: Reduced by 20%.
IT budget volatility: Stabilized through predictable monthly service fees.
Technology planning: Leadership gained a more proactive operating model for IT decisions.

What Stock Legal says

“Partnering with Two Factor transformed our approach to IT—from firefighting to foresight. Their team acts like an extension of ours, protecting data, advising strategy, and ensuring nothing slows us down. After two years, we’re not just supported—we’re ready for what’s next.”